When you call us for a demo or support, our
consultants will use remote assistance software that
will allow us to show you our screen, or look at yours
(with your permission). In this way, we can assist you
as though we were at your side.
1.
We will send you an email link to connect our computers for remote assistance OR . . .
3.
You can now view software on our server or, with your permission, we can view the
question or problem on your computer.
4. If you grant permission, we can work on your computer to correct a problem immediately.
Note - this does not grant any permission to access your machine if you do not actively
give permission. For more information about how we maintain your security, review our
communication service provider at www.CitrixOnline.com.
